If we couldn’t analyze your profile, it may be due to one of the following reasons. Let’s troubleshoot and get your profile ready to match with campaigns!
1. Ensure Your Profile Is Public
A private profile cannot be analyzed.
- Go to your social media platform’s privacy settings and make sure your profile is set to public.
- On TikTok: Settings & Privacy > Privacy > Turn off “Private account.”
2. Post Recent Content
If your account has no posts or lacks recent activity, we cannot analyze it.
- Upload at least 1-2 new, high-quality posts to show advertisers you’re active and engaged.
- Make sure your posts reflect your typical content style.
3. Switch Back to a Personal Account
Business accounts may have limitations when matching with campaigns.
- Check your account type and switch to a personal or creator account if needed.
- On TikTok: Settings > Manage Account > Switch to Personal Account.
4. Check for Platform Issues
Sometimes, an error could happen on our end or your social media platform might be experiencing temporary issues.
- Confirm that your account is working properly on the platform.
- If everything looks fine, try again after a short wait.
5. Try Re-analyzing Your Profile
If the issue persists, use the "Analyze My Profile Again" button in the app to resubmit your profile for review.
- Reminder: You can re-analyze your profile once every 10 days.